This ticket contains 14 replies, has 4 voices, and was last updated by Customer Support M.B Customer Support M.B 3 weeks.

Simple image slider doesn't load in French version of website

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  • hello there,

    on the French version of the site, the simple image slider does not load the images. I’ve tried replacing the images, and they seem “broken” even in the backend. can you please adjust – thank you!

    Martine


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    Customer Support M

    Hello,
    Thanks for contacting us and sorry for the delay in response.
    We need to log in and check your site, your site login address “http://www.pur7.ca/admin” which you provided on this ticket is incorrect so we couldn’t log in and check your site.
    Please fix it and update this ticket with a reply, we will check and reply ASAP.
    Best Regards,
    Averta


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    Customer Support M

    Hello,
    Thanks for the credentials,
    Did you fixed that issue, your site slider currently appearing with no issue, please see the attachment.
    Best Regards,
    Averta


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    Customer Support M.B

    Dear @martine@pur7.ca,
    Thank you for your time and patience.

    After some investigations, it turned out that there is a problem for “Simple Image Slider” widget which you are using on your page.
    I have reported this issue to our development team to fix it.

    In the meantime, I suggest that you use Master Slider Pro for your slider on your pages. It is very powerful and the Pro version is bundled with the Phlox Pro. You won’t face this problem with Master Slider Pro.

    I hope this helps and if you have any further questions, don’t hesitate to ask.

    Sincerely,
    Averta


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    Hi there,

    It took a month to determine that it’s not working properly, I told you that… now your solution is for me to spend money? Did I understand that correctly?

    Isn’t this supposed to be a free theme?

    If the only solution is for me to pay money this is a huge disappointment.

    Please let me know what to do.


    Image slider on home page is not working.
    Portfolio plugin is also not working. Am getting following message:

    ” Note for admin: Phlox Portfolio plugin has been disabled automatically due to following reason:
    The plugin requires Phlox Pro theme version 5.1.4 or higher in order to function property. Your current theme version is 5.0.16, please update to latest version .”

    Kindly help. thanks


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    Customer Support M.B

    Dear @martine@pur7.ca,
    Sorry for the confusion.

    I though that you have purchased the Phlox Pro. It’s alright though. There is a free version of Master Slider
    https://wordpress.org/plugins/master-slider/

    And please keep in mind that we will take care of the original issue in the upcoming update.

    Kind Regards,
    Averta


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    Customer Support M.B

    Dear @anupamk1,

    Please note that for the notification that you mentioned, you need to update your theme.

    Best,
    Averta


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    Thanks for your reply.

    Where can I get the update? I bought it from envato marketplace and the update is no more available there.
    Envato team is saying that the author is no more associated with them. Please advise. Thanks


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    Customer Support M

    Hello @anupamk1
    Thanks for contacting us.
    No need to worry, yes there was a temporary problem occurred and we are currently managed that. We will provide updates for Phlox theme and plugins just like before.
    Currently, we are working on a new version to release it in the next week, please be patient.

    Please notice that this is the Phlox Free forum and you have purchased the Phlox Pro, now you can benefit the premium support.
    We will really appreciate it if from now on, you submit your ticket in the Pro forum.
    http://support.averta.net/en/item/phlox-pro/

    Best Regards,
    Averta


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    Hi there,

    The last comment on the ticket was that the issue would be resolved with the next update of Phlox, there has been 2 updates since them and it still doesn’t work.

    Can you help please.


    Customer Support M.B

    Dear @martine@pur7.ca,
    We apologize for the inconveniences.

    This issue was fixed recently but it seems that something went wrong during the update release and currently the issue is still present.
    I have talked to our development team and we will do our best to fix it in the first chance.

    Kind Regards,
    Averta


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