Simple image slider doesn't load in French version of website
Thanks for contacting us and sorry for the delay in response.
We need to log in and check your site, your site login address “http://www.pur7.ca/admin” which you provided on this ticket is incorrect so we couldn’t log in and check your site.
Please fix it and update this ticket with a reply, we will check and reply ASAP.
Thank you for your time and patience.
After some investigations, it turned out that there is a problem for “Simple Image Slider” widget which you are using on your page.
I have reported this issue to our development team to fix it.
In the meantime, I suggest that you use Master Slider Pro for your slider on your pages. It is very powerful and the Pro version is bundled with the Phlox Pro. You won’t face this problem with Master Slider Pro.
I hope this helps and if you have any further questions, don’t hesitate to ask.
It took a month to determine that it?s not working properly, I told you that… now your solution is for me to spend money? Did I understand that correctly?
Isn?t this supposed to be a free theme?
If the only solution is for me to pay money this is a huge disappointment.
Please let me know what to do.
Image slider on home page is not working.
Portfolio plugin is also not working. Am getting following message:
” Note for admin: Phlox Portfolio plugin has been disabled automatically due to following reason:
The plugin requires Phlox Pro theme version 5.1.4 or higher in order to function property. Your current theme version is 5.0.16, please update to latest version .”
Kindly help. thanks
Sorry for the confusion.
I though that you have purchased the Phlox Pro. It’s alright though. There is a free version of Master Slider
And please keep in mind that we will take care of the original issue in the upcoming update.
Thanks for contacting us.
No need to worry, yes there was a temporary problem occurred and we are currently managed that. We will provide updates for Phlox theme and plugins just like before.
Currently, we are working on a new version to release it in the next week, please be patient.
Please notice that this is the Phlox Free forum and you have purchased the Phlox Pro, now you can benefit the premium support.
We will really appreciate it if from now on, you submit your ticket in the Pro forum.
We apologize for the inconveniences.
This issue was fixed recently but it seems that something went wrong during the update release and currently the issue is still present.
I have talked to our development team and we will do our best to fix it in the first chance.
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