This ticket contains 9 replies, has 3 voices, and was last updated by Customer Support M.B Customer Support M.B 4 days, 18 hours.

scale help

This topic isNot resolved
  • Hi,
    I’m using Phlox for this website: removed . There is a thick white vertical column on the right side of the site. It appears on every browser but firefox. Can you please help me fix it.

    I really really love Phlox. Thank you very much and keep the great work!


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    • This Ticket was modified 4 days, 18 hours by Customer Support M.B Customer Support M.B. Reason: Private information removed
    Customer Support M.B

    Hi.
    Thank you for your kind appreciations and welcome to the forums.

    Please notice that there some Unexpected errors on your page.
    Please try to clear every cache feature, if you have any (not the browser cache) and see if the problem persists and in that case, please provide a temporary Administrator account for us so that we investigate this problem in more details.

    Please remember to select the “Set as private reply” when sending the message so that only our support staff can see the content.

    Kind Regards,
    Averta


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    Private Message
    This reply has been marked as private.
    Customer Support M.B

    Hi.
    Thank you for being patient.

    I noticed that you have unexpected erro on your page. Please see the screenshots for more details.
    It is coming from the custom.js file which is generated by phlox but there is some unexpected code in this file.

    If you have access to your host, please try to delete this file and see if the problem persists. Also it will be generated again, but please remember to make a backup copy of it first.
    Here is the file location: …/wp-content/uploads/phlox/custom.js

    Please let me know the results.

    Best,
    Averta


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    Hi,
    thanks for your response.
    I tried your method and deleted the file from the FTP server. The thick line still persists.


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    Customer Support H.F

    Hi,

    We are working on your issue and we will come back to you soon.

    Thanks for your patience.


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    Private Message
    This reply has been marked as private.
    Customer Support M.B

    Hi.
    Thank you for your patience.

    I have noticed that only Elementor widgets on your page have this issue.
    You can test it by creating a new page without using Elementor for designing items on it.

    Please contact the plugin authors and let me know the results.

    Kind Regards,
    Averta


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    Private Message
    This reply has been marked as private.
    Customer Support M.B

    Hi.
    You’re welcome. Glad I could help.

    I have removed your private information as you asked.

    Please let me know if we could be of any further assistance.

    Regards,
    Averta


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