This ticket contains 3 replies, has 4 voices, and was last updated by Customer Support M.B Customer Support M.B 11 months, 1 week.


This topic isResolved
  • <h1>1- Customizer doesn´t work. </h1>
    2. WP Debug Mode: is with an x nor true or false

    3. time limit: 30 – We recommend setting max execution time to at least 180. See: Increasing max execution to PHP


    I install and uninstall all the pluggings and the theme, The first time I imported the demo journey and the second time didn´t do it, but those errors continuing to happen.


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    ZAC (Technical Support)

    Dear friend,

    After investigating your website and checking the debug logs, it seems the “Imagick” extension is not available on your web server. Please contact your host provider and inform them about the absence of “WP_Image_Editor_Imagick” library in your WordPress installation.

    Here is the full error code:
    PHP Fatal error: Call to undefined method WP_Image_Editor_Imagick::get_error_message()

    Having any further questions, please let me know.



    The “Load More” issue was fixed by updating my Phlox version.

    It’s the images I’m still having an issue with, on the Blog page found here:

    For some reason, only two of the blog posts here show featured images, but ALL of the blogs have featured images set. I’ve tried updating the featured images within the post settings, but that didn’t help.

    One of the working posts – <img src=”” alt=”” />

    One of the non-working posts – <img src=”” alt=”” />

    The saved and published featured image that should display – <img src=”″ alt=”” />

    Customer Support M.B

    Thank you for the update.

    Did you get the chance to check for the issue which was mentioned in the previous reply.
    You need to contact your host provider and inform them about the absence of WP_Image_Editor_Imagick library in your WordPress installation.


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