This ticket contains 13 replies, has 2 voices, and was last updated by Customer Support M.B Customer Support M.B 2 months.

new plox theme update is killing my footers

This topic isNot resolved
  • Now I see that the new Phlox Theme update does not display the content of my footers.

    If I don’t edit the page, all is ok. If I do edit any part of the page, the entire text of the footer is removed.

    Is this a known issue? Now I cannot edit anything on my web site without ruining the page. So I need to figure out how to rollback my site so it functions normally.

    thanks,
    .pat


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    Customer Support M.B

    Hello.
    First let me apologize for the delay in support forum.
    There were some staff changes and now our support team is able to answer you better.

    Thank you for purchasing Master Slider and choosing Phlox theme. we really appreciate it.
    For your Problem, please consider updating the Phlox theme, because there is a new version.

    Please let us know if the problem still exist and in that case, provide us a temporary account on your website for more detailed review.

    Regards.
    Averta


      Quote

    Is there a feature and bug fix list for the release? Not sure what I am supposed to be looking for.

    Also, I installed the new theme update and look at what happened to my Phlox Text widgets…

    Dining

    That’s just what I found in the first 5 minutes.

    .p


      Quote

    The URL seems to have been removed from my post. Here it is, I hope…

    “http://wpdev.thecoolwater.com/dining”

    .p


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    Customer Support M.B

    Hello again,
    Thanks for updating to latest version of Phlox.

    I just test the new version and also build some text widgets and everything works fine.

    Please consider remaking your widget. Maybe there is some caching problem.

    Or if it’s not possible for, please provide a temporary account for me to look into your website.

    Regards.
    Averta


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    Customer Support M.B
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    Customer Support M.B

    Hi.
    Thank you for your patience.

    I did login to your back-end but for an strange reason I couldn’t manage to edit your pages.

    However, please notice that there is a small bug related to the icon section of Phlox Text widget and in a few days there will be an update and a fix for it.

    Also you can see the changelog here.

    Regards.
    Averta


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    Customer Support M.B

    I can promise you that, this has nothing to do with the theme.
    This is a very strange behavior and surly the source of problem is something else.

    There will be some changes in the new version that I hope would solve your problem.

    Please get back to us with your feedback and we will gladly help you.

    Regards.
    Averta


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    Customer Support M.B
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Phlox Free Wordpress Theme