Thanks for contacting us and using Phlox.
For preventing any plugin conflict please deactivate all 3rd-party plugins on your site and clear your site and browser cache then try it again. If that doesn’t help you please Create a new PRIVATE REPLY and give us your site login credentials so we can log in and take a closer look into the issue.
Also please notice that this is the Phlox Free forum. We offer premium support to our users like you who purchase the Pro version of the Phlox.
For the future, please try to submit your ticket in the Phlox Pro forum.
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