This ticket contains 5 replies, has 2 voices, and was last updated by Customer Support M.B Customer Support M.B 2 months, 1 week.

ERR_TOO_MANY_REDIRECT when phlox template is active

This topic isNot resolved
  • When i activate the phlox template (demo version) i can’t enter inside my admin area because occour the ERR_TOO_ MANY_REDIRECTS.

    With other templates i don’t have any problem.


      Quote
    Customer Support M.B

    Hi.
    Thank you for choosing to work with Phlox and welcome to the forums.

    The too Many Redirects issue is a know issue which is very unlikely to be related to the theme.
    Please read the following article which explains this issue very well:
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-error-too-many-redirects-issue-in-wordpress/

    Also I would gladly check your situation but unfortunately it seems that the FTP account information that you sent us, is not valid and we were not able to connect to your host. Please review them and let us know.

    Kind Regards,
    Averta


      Quote

    Thank you for the answer.
    I’m happy to use this template, it is very fine and interesting. I hope that we can resolve this problem, i’m only a beginner but i like the possibilities of your theme.

    I take this opportunity for clarify my problem: the errors appear if i want to go inside my wp admin area in the cpanel. If i deactivate the theme and activate another template it works.

    I send you the correct FTP Username: removed
    I hope it will be works.

    Thank you


      Quote
    • This reply was modified 2 months, 2 weeks by Customer Support M.B Customer Support M.B. Reason: Private information removed
    Customer Support M.B
    Private Message
    This reply has been marked as private.

    Hi,
    i would like to know if the ftp information now is correct?
    I read the guide that you send me. The URLs is the same. I don’t deactivate the plugins,i directly delete the wordpress installation and i restart the project.
    I can enter in wp-admin area untill i activate the Phlox template.
    When i activate it occour the error.

    Thank you


      Quote
    Customer Support M.B

    Hi.
    Thank you for the follow up and sorry for the inconveniences.

    Regarding the main problem here, I must say that we didn’t had any report for this issue before and we tested this several times with out testing and demo environments.

    Nonetheless, we will gladly do our best to find out what is causing this issue.

    For the FTP account, please notice that it is working and we are able to log in to your host but it seems that it does not have necessary permission and therefor we can’t have access to your WordPress installation file. We need that to enable the debug variables and check the error logs.

    Please make the necessary changes and let us know.

    Best,
    Averta


      Quote
Login to Create New Ticket

You must be logged in to reply to this ticket.

Phlox Free Wordpress Theme