This ticket contains 12 replies, has 3 voices, and was last updated by  pederwuth 11 months, 2 weeks.

Currency

This topic isNot resolved
  • Hi, I am testing your theme on?aletheia.wuth.info?but there seems to be some issues. Currencies are not showing up right. Please see here:?aletheia.wuth.info/kasse/?also on the same page shipping rates are not recalculated when I change the choice. And also I cannot hit the checkout botton when hovering over the basket on this page:?aletheia.wuth.info/Paul


      Quote
    Customer Support M

    Hello Paul
    Thanks for contacting us and using Phlox.
    1- Sorry I didn’t get that, Please provide us more details for better understanding.

    2- There an option for that basket hovering, please see the attachment.

    Best Regards,
    Averta


      Quote
    Attachments:
    You must be logged in to view attached files.
    Private Message
    This reply has been marked as private.

    Any news on this?


      Quote
    Customer Support M

    Hello,
    Thank for contacting and sorry about the delay in response.
    Please update us with your site Admin login credentials we need to check your site back-end, please provide us your site Admin login credentials in the new PRIVATE REPLY.
    Best Regards,
    Averta


      Quote
    Attachments:
    You must be logged in to view attached files.
    Private Message
    This reply has been marked as private.
    Customer Support M.B

    Dear @pederwuth,
    Sorry for the delayed response. It took some time to investigate your situation, and your message got lost in the shuffle for a few days.

    Currencies are not showing up right

    For this, you mentioned that the number and the currency do not align at the bottom. Please note that they are not supposed to align at the bottom. Based on your screenshot and what is the current design of the theme, this is working fine. If you have something else in mind, please describe that and we will do our best to provide you some custom CSS.

    also on the same page shipping rates are not recalculated when I change the choice

    This issue has been reported to our development team and is currently under the process of being fixed.

    For the issue of the header, I noticed that you have disabled the header cart icon. Please bring it back and I will check it for you. Again, I’m checking the original demo and I’m not seeing any particular issues.

    Looking forward to hearing from you.

    Best,
    Averta


      Quote

    Thuis issue is not resolved, it is still not working on my website, I am still not able to calculate shipping. When will this be fixed? I have been waiting for 1,5 month now!


      Quote
    Customer Support M.B

    Dear @pederwuth,
    Once again, we apologize for the inconveniences.

    The issue with the shipping method costs is related to the Phlox Shop plugin. Our development team will fix this in the first available update.
    Until then you can deactivate this plugin.

    Kind Regards,
    Averta


      Quote

    You are not telling me when my shop will work again after waiting for 1,5 month. When will this issue be fixed?


      Quote

    When is this beeing fixed?


      Quote
    Customer Support M.B

    Dear @pederwuth,

    We are preparing a new update. Please note that we must consider all the small details before releasing an update. As I mentioned before, this issue is related to the Phlox Shop plugin and currently is being fixed.

    Until the release of the update, you can disable this plugin and the shipping method costs will update correctly.

    Again, we apologize for the inconveniences.

    Regards,
    Averta


      Quote

    But when will the update be rolled out. When?


      Quote
Login to Create New Ticket

The ticket ‘Currency’ is closed to new replies.

Phlox Free Wordpress Theme