This ticket contains 9 replies, has 4 voices, and was last updated by Customer Support M Customer Support M 1 week.

Cannot update Phlox Pro to version 5.1.4

This topic isNot resolved
  • I cannot update my Phlox Pro theme to the latest version, when trying it just says that it’s unable to update as file can’t be found.

    HELP!

    This is causing all the other related plugins to not update too.


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    Customer Support M

    Hello,
    Thanks for contacting us and using Phlox.
    We have updated your them and Phlox core elements plugin on your site.
    Please activate your theme with your license key and update other theme plugins then use it.

    If you have any further questions, don’t hesitate to ask.
    Best Regards,
    Averta


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    Hello,

    updating the theme in wordpress does not work, see screenshot attached. The purchased item is disabled in ThemeForest, so there is no possiblity to get a current version as download.

    Please resolve this issue as soon as possible, or provide a separate download for the theme.
    The related plugins have been updated and require the current version of the theme, which is not available. Currently, this breaks formerly working websites.

    Best regards!


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    Customer Support M.B

    Hi.
    Thank you for contacting us.

    We are having a temporary problem in the sales department and currently, the Phlox Pro can’t be downloaded from the market. We are investigating this issue and will bring back the Phlox Pro to the market as soon as possible but it may take a few days.
    For now, you can get the latest version of the Phlox Pro here.

    Also here is the video tutorial for manually installing the Phlox Pro:
    https://www.youtube.com/watch?v=x-UQdfIoUFA

    And please note that currently your own licenses can’t be activated.
    For now, please use the following code as the license key to activate the Phlox Pro:
    phlox-pro

    We are working on this issue and it will back to normal soon.

    Kind Regards,
    Averta


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    Hi there, I seem to be having the exact same issue right now, again, what is going on? Why is this happening again?


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    Customer Support M.B

    Hi.

    Please read our guideline for updating Phlox Pro here.

    Best,
    Averta


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    Hi, thank you for your prompt reply the other day, it’s much appreciated, but I still can’t update to 5.1.8. The same thing is happening in that it can’t download the file. Please see attached screenshot.

    Thank you again..


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    Customer Support M.B

    Dear @bizzmediagroup,

    I have updated the Phlox Pro theme and its plugins for you.
    And for the future updates, please read our guideline here.

    Please let us know if we could be of any further assistance.

    Best,
    Averta


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    Hi there,

    Thank you again for fixing this, but what if it happens again & I am out of my support time? This seems to be an issue at your end, will this happen again?

    Thank you..


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    Customer Support M

    Hello,
    Thanks for your reply.
    This will never happen agian but you faced any issue ayou were out of support time, you can always contact us via our live chat here.
    Best Regards,
    Averta


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